Assistant Information Technology Officer (IT), Baylor College of Medicine Children’s Foundation

Baylor College of Medicine Children’s Foundation – Malawi (BCM-CFM) is a not-for-protit organization working in partnership with the Malawi government in the health sector. Our Mission is to provide high-quality, high-impact, highly ethical paediatric and family-centered health care, health professional training and clinical research, focused on HIV/ AIDS, tuberculosis, malaria, malnutrition and other conditions impacting the health and well-being of children and families worldwide. We are situated within the Kamuzu Central Hospital campus (opposite Kamuzu College of Nursing)

BCM-CFM invites applications from suitably qualified individuals to till the following positions at the Area 25 Government Health Centre in Lilongwe.


Reporting to IT Officer — Baylor College of Medicine Kamuzu Central Hospital Campus.

Duties and Responsibilities

  • Perform routine maintenance of the entire I T. infrastructure, hardware and software, to include: servers, desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points.
  • Design and implement backup systems for clinical operations that require I.T. systems in order to function (example backup procedures/ server for the Electronic Medical Records system)
  • Troubleshoot and repair network and computer issues as well as enforcing best practices and policies for use of the organization’s networks
  • Perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both the implementation of suitable network policy and relationship with the ISP.
  • Provide helpdesk services to end users
  • Perform and provide technical and software support advice as required
  • Configure and maintain the telephone management system/PaBX (Nortel Networks)
  • Maintain accurate records of the condition of the equipment.
  • Create a schedule of regular evaluation of the I.T. infrastructure.
  • Respond to staff service requests in a timely manner.
  • Ensure preventive maintenance is carried out a timely manner.
  • Initiate interventions to solve problems with the I.T infrastructure.
  • Continuously communicate with Health Centre staff and IT Officer the status of I.T related systems.
  • Perform other related duties as assigned.


  1. Advanced Diploma in IT from a recognized institution
  2. 3 years’ experience in computer networking is preferred
  3. Experience with MySQL and any programming language would be an advantage.
  4. Microsoft Certified Systems Engineer or A+ certification would be an added advantage
  5. Experience in working with health-related institutions would be a must.


  1. Demonstrated knowledge of network administration environment.
  2. Must be a self-starter and team player
  3. Able to work with minimum supervision, prioritize own workload, anticipate the technical needs of the staff, and meet deadlines
  4. Report to the IT officer all IT maintenance needs at the centre.
  5. High level of integrity, accountability, trustworthiness and ethically sound behaviour.


Suitably qualified and experienced candidates should address their applications, including a detailed Curriculum Vitae and names of three traceable referees who are not relatives to:

The Executive Director, Baylor Children’s Foundation -Malawi, P/Bag B397, LILONGWE 3

Please clearly mark on the envelope the position being applied for. Closing date for receiving applications is 25th August, 2017. Only short listed applicants will be acknowledged.

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